Cookie Policy


Our Client Portal, (hereinafter: the "Portal") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). In the document below we inform you about the use of cookies on our Portal.

What are cookies?

A cookie is a small simple file that is sent along with pages of this Portal and stored by your browser on the hard drive of your computer or of another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

What are scripts?

A script is a piece of code that is used to make our Portal function properly and interactively. This code is executed on our server or on your device.

What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

Our cookies

Functional cookies

Functional cookies ensure that certain parts of the Portal work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our Portal. This way, you do not need to repeatedly enter the same information when visiting our Portal. These cookies do not store any personally identifiable information, except during current authenticated session to the Portal, and are always enabled.

Cookie subgroup Cookies Cookies used Description Lifespan .AspNetCore.Culture First Party Used to save the website language preference 1 year
.AspNetCore.AntiForgery First Party Provides protection for submitted requests Session
cookiesession1 First Party Protects website from malicious attacks 9 months cpauth First Party Provides authentication to the web site Session lba.stsauth First Party Provides authentication to the web site Session Idsrv.session First Party Current session tracking Session Identity.TwoFactorRememberMe First Party Remember device for two-factor prompts 14 days DID First Party User login security token Session cobrowse-account First Party Used to establish co-browsing session for support 1 year

Statistics cookies

We use statistics cookies to optimize the Portal experience for our users. With these statistics cookies we get insights in the usage of our Portal. All information these cookies collect is anonymized and does not allow individuals to be identified. You can deactivate them by opting-out here.

Cookie subgroup Cookies Cookies used Description Lifespan
_pk_ses.1.* First Party Anonymized analytics session Session
_pk_id.1.* First Party Anonymized analytics id 13 months MATOMO_SESSID First Party Analytics session id for preference management Session

Disabling and deleting cookies

Different web browsers offer different methods for blocking and deleting cookies used by websites. You can change your browser settings to block and delete cookies. Below you will find links to support documentation on managing and deleting cookies from major web browsers.

If you are using another web browser, please consult the official support documentation for your browser.


If you have any questions about our Cookie Policy, please contact us at [email protected].

Opting Out